I've made a payment and it's not been processed. What do I do?

If you’ve made a payment in any of our products, please allow up to 10 minutes for it to process, as delays can occasionally occur.

If it still hasn’t appeared after 10 minutes, please contact us via a support ticket. To help us resolve your query as quickly as possible, include as much detail as you can, such as your payment or order ID, character name, and any other relevant information. This helps reduce back-and-forth and speeds up the investigation.

We aim to respond within 5 business days, although payment-related queries are usually handled much sooner.