Knowledge base
New ticketIdleMMO
General Question
2
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I have experienced a bug. Where do I report it?
Wednesday, 18 February 2026 idlemmo
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What happens to items or assets linked to a banned account?
Updated: Wednesday, 18 February 2026 idlemmo
SimpleMMO
General Question
4
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What happens to items or assets linked to a banned account?
Updated: Wednesday, 18 February 2026 simplemmo
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Can I get a refund on a purchase?
Wednesday, 18 February 2026
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Why was my avatar/sprite submission denied?
Updated: Wednesday, 4 March 2026 simplemmo
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Can I transfer diamonds to the diamond market?
Thursday, 12 February 2026 simplemmo
Account Issues
2
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Why am I locked?
Wednesday, 18 February 2026
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I've forgotten my account details, what can I do?
Updated: Wednesday, 18 February 2026 simplemmo
Galahad Creative
General Query
5
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I want to report another user, how do I do it?
Thursday, 12 February 2026 idlemmo simplemmo
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Can multiple people play the game from the same household or network?
Updated: Tuesday, 3 March 2026 idlemmo simplemmo
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I need help playing the game. What do I do?
Updated: Thursday, 12 February 2026 idlemmo simplemmo
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I've been banned. How do I appeal?
Thursday, 12 February 2026 idlemmo simplemmo
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I've made a payment and it's not been processed. What do I do?
Updated: Thursday, 12 February 2026 idlemmo simplemmo